Q: Do you guarantee I will get my full deposit back? A: Yes. We back every clean with our 48-Hour Inspection Guarantee. If your landlord or property manager notes any missed cleaning areas within scope, notify us within 48 hours and our team will return to re-clean them at no extra charge. We also provide a deposit-ready official invoice accepted by property managers. Q: Do I need to be present during the cleaning? A: No, you do not need to stay for the whole session. You only need to give us access at the beginning. If you cannot be there in person, you can leave the key with your building concierge along with the buzz code (for condos), or place the key in a front-door lockbox (for houses). Our team will call or text you 30 minutes before completion so you can return for the final walkthrough. Q: What does your flat-rate move-out cleaning include? A: Our all-inclusive flat rates cover the entire home—kitchen, bathrooms, bedrooms, and living spaces. Unlike many services, inside appliances (oven, fridge) and inside cabinet interiors are included at no extra cost, with zero hidden fees or ticking clock surprises. Q: Are your cleaners outsourced, and are you insured? A: We never outsource. 100% of our cleanings are handled by our own vetted, background-checked, and in-house trained team. We are also fully covered with $5M Commercial General Liability insurance, meeting strict strata and property management requirements across Metro Vancouver. Q: Do I need to empty my home before the cleaners arrive? A: Yes. Please ensure personal belongings and trash are removed before our arrival so our crew can fully access all surfaces, baseboards, and cabinet interiors. Q: Is carpet cleaning included in the move-out clean? A: Carpet steam cleaning is not included in the standard base clean, but you can easily add our Carpet Cleaning Bundle at a discounted add-on rate when booking. Q: How long does a move-out clean usually take? A: Most condos take 3–4 hours, while larger townhouses or detached houses generally take 4–5+ hours depending on property size and condition. Q: What cleaning products and supplies do you use? A: We bring all professional-grade, eco-friendly supplies and specialized equipment required to meet move-out inspection standards. Q: How do I book a move-out cleaning? A: You can instant-book online 24/7, call, or email us. Same-day or short-notice appointments may be accommodated based on daily schedule availability.